Refund policy
Cancellation
If you made an error or simply changed your mind, you may cancel your order within 1 hour of completing payment.
Please email us at info@wellevra.com letting us know why you decided to cancel your order with the subject line "Cancel my order" as well as provide us with your order number.
Once your order has been shipped, we are no longer able to cancel it. You will need to wait for it to arrive and then initiate a return by contacting our customer service team at info@wellevra.com.
Returns
If in the less than 1% chance you decide to return your purchase, we do offer hassle-free returns when your order is unused (for hygiene reasons) and remains in its original packaging within 60 days of the purchase date. You may contact our support email at info@wellevra.com, and we will provide you with the return address. The return shipping cost will be deducted from your total refund amount.
Please reach out to us via email and a member of our customer care team will assist you throughout this process. Your customer care representative will inform you ahead of time of your refund total and answer any questions you may have.
Returned orders that do not pass our inspection process may be eligible for a partial refund. We are not responsible for the shipping cost to return any order that is considered ineligible for a refund or exchange.
Damaged or Defective Items
Exceptions / Non-returnable items
Please inspect your order upon arrival and contact us within 72 hours of receiving your order if you notice any items that are damaged, or defective, or if you received the wrong item. This allows us to assess the situation and resolve it as quickly as possible.
We do not offer refunds for our lifetime protection plan, warranty, gift cards, charging cables, clothing items, hats, or gifts.
We do not offer refunds for any shipping or handling charges.
Refunds
All refunds are automatically issued back to the original payment method used at checkout. A member of our customer care team will notify you once your refund has been processed. Please be aware that it may take 3–5 business days for your bank or credit card provider to reflect the refund in your account.
A 15% restocking and recertification fee will be applied to opened packages during the return process. A member of our customer care team will inform you of this via email.
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90-Day Money-Back Guarantee
We provide a 90-day satisfaction guarantee on any Wellevra product. If you are not fully satisfied for any reason, simply reach out to us within 90 days of receiving your order at info@wellevra.com and our team will take care of you. No lengthy process, no hassle.
Please note the following:
- Shipping costs are non-refundable
- Return shipping is the responsibility of the customer
- Subscriptions may be cancelled at any time through your account or by contacting us directly
Returns
Due to the nature of our products and for health and hygiene reasons, we are unable to accept returns on opened or used items. If your item remains unopened and in its original condition, you may request a return within 90 days of delivery by contacting us at info@wellevra.com. Please wait for written confirmation and return instructions before sending anything back. Items returned without prior authorization may not be accepted.
Cancellations
Changed your mind? No problem — you may cancel your order within 1 hour of completing your purchase by emailing info@wellevra.com with "Cancel My Order" in the subject line along with your order number. Once your order has been dispatched we are unfortunately unable to stop the shipment.
Returning Orders
Customers are responsible for any duties, customs charges, and import taxes paid at delivery — these are non-refundable. If an order is returned to us due to an incorrect address or refusal of delivery, the cost of reshipping will be the responsibility of the customer.
Non-Returnable Items
The following items cannot be returned or refunded:
- Opened or used supplements and consumable health products
- Gift cards
- Downloadable or digital products
- Clothing, accessories, or merchandise marked as final sale
- Any items not in their original packaging or condition
How Refunds Are Processed
Upon receiving and reviewing your return, we will notify you by email regarding the outcome. Approved refunds are issued back to your original payment method within 5 to 10 business days, depending on your bank or card provider. Refunds cover the product cost only. Shipping charges are non-refundable.
We carefully inspect every order before dispatch. However if you receive something that is damaged, defective, or not what you ordered, please get in touch within 72 hours of delivery with a brief description and photo. We will resolve this promptly and at no cost to you.